2019 Ford® Escape SUV | Pricing, Leasing & Incentives | Ford.com Lease A Ford Escape

Who leaves ratings including reviews?
Ratings including reviews are provided by customers who have either purchased a conveyance or visited a dealership for service.
How are ratings including reviews collected?
Customers are invited to be involved in a survey administered by MaritzCX, an independent, third-party supplier.
Can dealerships edit or remove reviews?
No. Ford employees and/or dealership employees cannot modify or remove reviews.
Are reviews modified or monitored before thing published?
MaritzCX moderates society reviews to ensure they contain content that meet Review guidelines, such as:
‣No Profanity or inappropriate defamatory remarks
‣Fraud
‣No Personal Identifying facts (e.g., customer phone numeral or email)
‣No Competitor references (e.g., another brand or dealership)
‣Dangerous behavior (e.g. threatening to hurt employees or others)
‣Lack of adequate contents (e.g., symbols, emoji’s including random letters)
Reviews on top of the produce including not the customer’s Sales or Service experience
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